Offers

What is Chargeback?


A chargeback occurs when an offer is deemed to have been completed fraudulently.

Chargebacks:

Chargebacks occur when the Offer Creator, Offer Partner, or the game/app determines that an offer was not completed to an acceptable standard, due to exploits or possible fraud.


To check your chargebacks, go to your CC details and then to the "Chargebacks" tab. If you do not see the Chargebacks tab, it means you haven't received any chargebacks—great job!


Chargebacks reclaim the coins awarded for the offer. This can happen anywhere from immediately to up to 90 days after the offer credits. Giveaway does not charge back offers, the Offer Partners/ Offer Creators do.


We usually are not told the reasons for chargebacks, but common explanations are:

• Repeating offers

• Completing offers via VPN

• Inconsistent answers on surveys

High Chargeback Rate:

While a lower chargeback rate is good, we do allow users to have up to a 20% chargeback rate without any penalties. You can contact our support team to learn about your chargeback rate.


If your Chargeback rate exceeds 20%, we will hold your completed offers. This means offers you complete will not be added to your balance, and you cannot withdraw these coins.

What are Held Offers?


Held offers are coins that are temporarily withheld due to a high chargeback rate.

To release these coins, you need to complete more offers and surveys to bring your chargeback rate below 20%.

In some cases, if your chargeback rate remains too high and it seems unlikely you'll bring it below 20%, your account may be banned.

Why is my withdrawal still processing? 


Withdrawals can take up to 3 days to get approved. 


Our team works hard to review each request manually, usually completing approvals within 1 day. However, in rare cases, it can take up to 3 days.


If you have already requested a withdrawal, just keep an eye on the "Withdrawals" tab for updates.


Please note that the Support team cannot expedite the process or provide a specific timeline for pending withdrawals, so reaching out to us within 3 days of your request will not be entertained