Giveaway.com
  • OVERVIEW
    • What is Giveaway.com?
      • Introduction for Users
      • Introduction for Project Partner
      • Contact US
      • What is Provably Fair
      • How to Verify Fairness
    • Core Features of Giveaway.com
      • Earn
      • Penny Win
      • Offer
    • Benefit
      • For user:
      • For project partner:
  • WEB3 KNOWLEDGE
    • What is Web3?
    • How Giveaway.com Integrates Web3
    • Key Features for Web3 Beginners
    • Getting Started with Web3 on Giveaway.com
    • Why Web3 Makes Giveaway.com Unique
  • USER TUTORIAL
    • To Get Started: Sign in
    • How to Participate in EARN Activities
      • Guideline:
      • Reward
      • Other FAQ
        • What Can I do If I Do Not Receive My Reward
        • Why I am Unable to Check Retweet Task
        • Why Does it Show that I Have not Completed the Task Even Though I Have done it
        • Why Telegram's Invitation Task Cannot be Verified
    • How to Play Penny Win
      • Buzz Spin:
      • Lucky Draw
      • How Do We Ensure Fairness in Penny Win?
    • How to Engage with Offers
      • Guideline
      • Reward
      • Notes for Offer
  • PROJECT PARTNER TUTORIAL
    • To Get Started
      • Sign In
      • Giveaway Verification(KYC)
    • Giveaway Mode
      • Lucky Giveaway
      • Competition Giveaway
      • Achievement Giveaway
      • Referral Giveaway
    • How to Create a Giveaway
    • Reward Payment
    • Giveaway Data
    • How Can I Check My Giveaway Creation History
    • Other FAQ
      • Toolkit
        • Offline Event Luckydraw
      • Tasks
        • Task Types and Set Up
          • Social Media Tasks
          • Website Tasks
          • App Tasks
          • Share Giveaway Tasks
          • Collect/Verify Information Tasks
          • Eligibility Tasks
        • Callback Verifications Instruction
          • How to Verify App Installs with Callback Verification
          • How to Verify Custom Reward From Your Website with Callback Verification
          • How to Verify the User/Player/VIP Level Requirement on Your Website with Callback Verification
          • How to Set and Verify Custom App Actions with Callback Verification
          • How to Verify Actions on Your Website with Callback Verification
        • Why Does My Group/Channel not Listed in Telegram Task
      • Reward-related issues
        • Reward Types and Set Up
          • Token Reward
          • NFT Reward
          • OAT Reward
          • Gift Cards/Keys/Codes Reward
          • Pass Reward
          • Subscription Reward
          • Custom Reward
          • Other Prize
        • If the Token Reward Have not Been Fully Auto-Distributed, When Will I Receive a Refund
        • How to Create Free Mint NFT Rewards
      • Why is My Giveaway No Activated/ Invalid? And How to Activate it?
      • How to Edit My Giveaway
      • How to Customize and Design My Giveaway Page
      • What Kind of Draw Methods are Supported & How to Select the Appropriate One
      • How Can I Check the History of the Giveaways I Have Created
      • What Happens If Fail to Meet the Goal in Goal-Triggered Giveaway?
      • What is Project Dashboard & How to Build/Manage/Use My Project Profile
      • What is ''Share Giveaway to Get More Chance to Win'' Feature and How to Use it
      • How to Create a Partnership with Another Project to Co-Host a Giveaway
  • Conditions and Policy
    • Anti-Money Laundering Policy
    • Anti-Robot Strategies
    • Privacy Policy
    • Terms of Service
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On this page
  • What is Chargeback?
  • Chargebacks:
  • High Chargeback Rate:
  • What are Held Offers?

  • Why is my withdrawal still processing? 

  1. USER TUTORIAL
  2. How to Engage with Offers

Notes for Offer

What is Chargeback?


A chargeback occurs when an offer is deemed to have been completed fraudulently.

Chargebacks:

Chargebacks occur when the Offer Creator, Offer Partner, or the game/app determines that an offer was not completed to an acceptable standard, due to exploits or possible fraud.


To check your chargebacks, go to your CC details and then to the "Chargebacks" tab. If you do not see the Chargebacks tab, it means you haven't received any chargebacks—great job!


Chargebacks reclaim the coins awarded for the offer. This can happen anywhere from immediately to up to 90 days after the offer credits. Giveaway does not charge back offers, the Offer Partners/ Offer Creators do.


We usually are not told the reasons for chargebacks, but common explanations are:

  • Repeating offers

  • Completing offers via VPN

  • Inconsistent answers on surveys

High Chargeback Rate:

While a lower chargeback rate is good, we do allow users to have up to a 20% chargeback rate without any penalties. You can contact our support team to learn about your chargeback rate.


If your Chargeback rate exceeds 20%, we will hold your completed offers. This means offers you complete will not be added to your balance, and you cannot withdraw these coins.

What are Held Offers?


Held offers are coins that are temporarily withheld due to a high chargeback rate.

To release these coins, you need to complete more offers and surveys to bring your chargeback rate below 20%.

In some cases, if your chargeback rate remains too high and it seems unlikely you'll bring it below 20%, your account may be banned.

Why is my withdrawal still processing? 


Withdrawals can take up to 3 days to get approved. 


Our team works hard to review each request manually, usually completing approvals within 1 day. However, in rare cases, it can take up to 3 days.


If you have already requested a withdrawal, just keep an eye on the "Withdrawals" tab for updates.


Please note that the Support team cannot expedite the process or provide a specific timeline for pending withdrawals, so reaching out to us within 3 days of your request will not be entertained

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Last updated 9 months ago