> For the complete documentation index, see [llms.txt](https://doc.giveaway.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.giveaway.com/user-tutorial/how-to-engage-with-offers/notes-for-offer.md). # Notes for Offer ## What is Chargeback? 
A chargeback occurs when an offer is deemed to have been completed fraudulently. ## **Chargebacks:** Chargebacks occur when the Offer Creator, Offer Partner, or the game/app determines that an offer was not completed to an acceptable standard, due to exploits or possible fraud.
 To check your chargebacks, go to your CC details and then to the "Chargebacks" tab. If you do not see the Chargebacks tab, it means you haven't received any chargebacks—great job!
 Chargebacks reclaim the coins awarded for the offer. This can happen anywhere from immediately to up to 90 days after the offer credits. Giveaway does not charge back offers, the Offer Partners/ Offer Creators do.
 We usually are not told the reasons for chargebacks, but common explanations are: * Repeating offers * Completing offers via VPN * Inconsistent answers on surveys ## **High Chargeback** Rate**:** While a lower chargeback rate is good, we do allow users to have up to a 20% chargeback rate without any penalties. You can contact our support team to learn about your chargeback rate.
 If your Chargeback rate exceeds 20%, we will hold your completed offers. This means offers you complete will not be added to your balance, and you cannot withdraw these coins. ## What are Held Offers?
 Held offers are coins that are temporarily withheld due to a high chargeback rate. To release these coins, you need to complete more offers and surveys to bring your chargeback rate below 20%. In some cases, if your chargeback rate remains too high and it seems unlikely you'll bring it below 20%, your account may be banned. ## Why is my withdrawal still processing? 
 Withdrawals can take up to 3 days to get approved. 
 Our team works hard to review each request manually, usually completing approvals within 1 day. However, in rare cases, it can take up to 3 days.
 If you have already requested a withdrawal, just keep an eye on the "Withdrawals" tab for updates.
 Please note that the Support team cannot expedite the process or provide a specific timeline for pending withdrawals, so reaching out to us within 3 days of your request will not be entertained --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://doc.giveaway.com/user-tutorial/how-to-engage-with-offers/notes-for-offer.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.